Nick & Nora
Swoop
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About Our Policies and Minimums
Expand What are the item minimums?
Our minimum is 3 pieces per item selected.
Expand What is the policy for purchase minimums?
There is a $300.00 minimum for new account opening and $75.00 minimum for all following reorders thereafter. A three piece minimum per item selected will still apply. You can, however, combine both Swoop and Nick & Nora products to qualify towards the minimum if they ship in the same delivery.
Expand Can I combine different prints in the same shape to make the three piece order minimum?
No, it must be at least 3 pieces per print per item to qualify.
Expand How do I know if my store has been approved as an account?
You will receive an email shortly after your request has been reviewed by Peregrine Group International for approval.
About Your Order
Expand How do I place an order?
Website ordering is the fastest method. If you are a first time customer you will need to click on the "Wholesale Sign Up" button located on the far left margin of this website to register. Once you have registered, you may browse and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders. Your email address is your login name each time you return. Orders may also be called in Monday through Friday, 9am – 5pm, by Fax: 212-207-4948. The web site is the fastest and most accuarte method to place an order however.
Expand I see your availability dates next to each item, but can I ask for a future delivery?
This web site offers "real time" inventory availabilty and can not accept a future ship date. It treats all orders entered as "ship as available". You can contact us at sales@pgiaccessories.com with any questions you may have or if you wish to place an order with other than an immediate ship date.
Expand How do I contact you about my order?
You can email us by choosing “contact us” on our web site, or at orders@pgiaccessories.com.
Expand How long will my order take to ship?
Most orders are processed in 24-48 hours from the time payment is received. Please allow 5-8 business days for an opening order to process and ship assuming it is not a busy shipping period. Established customer reorders can go out in as little as 3 days from payment receipt.
Expand How do I know my order has been received?
Once you place your order using this web site, you will receive an email confirmation of your order. You can always check it's status on line as well.
Expand Where is my order shipped from?
All sales are FOB Blauvelt, NY (store pays for freight from Blauvelt, NY) NO COD deliveries are accepted
Expand What if I change my mind concerning my order?
While your order is in the Shopping Cart you can make as many changes to your order as you wish. Once you have completed the checkout process your order cannot be changed. However, it may be possible to cancel your order provided the Order Status indicator still displays "Open". To check the status of your order please follow these easy steps: Click on the "My Account" tab located within the toolbar area of this website. Click on the "View Your Orders" option to see the status of your order. If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows: Click on the order number that corresponds with the order you wish to cancel. Click on the "Cancel Order" button. That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail. You may then enter a new order.
Expand Why aren't some items I used to purchase offered any longer?
We are always working to keep the line fresh by adding new prints and shapes while allowing some others to have a vacation. There are some prints that we try and keep as classics which are reordered for basic stock purposes. We try to offer reliable inventory levels whenever we can.
Expand What happens to items that are currently on backorder?
We cancel all backorders unless you specifically ask that we send items not currently in our inventory at a later date. Some items might be coming in soon while others may not be scheduled for production for a longer duration. We will only accept backorders on items that will be arriving in the near future to your desired ship date.
About Our Products
Expand Are all of the items shown on your website available?
Our web site is a real time site where we constantly edit and remove or add items that have sold out or arrived that week. While it may be the case that a particular item may be extremely close to running out, it will stay up on the site until it does.
Expand How do I request a catalog?
You can email us by choosing “contact us” on our web site, or at orders@pgiaccessories.com. Monday through Friday, 9am – 5pm, by telephone: 212-207-4946 or Fax: 212-207-4948. Our free web site is identical to the information in our catalog. We will need to charge a nominal handling and postage fee to mail out a catalog to you so it is often better to use the site often.
About Incorrect Shipments or Defective Product
Expand What if I receive product I did not order or I experience defective items in my order?
We believe in product quality satisfaction and we will return, replace, credit or refund the cost of these infrequent occurrences once we are notified. All occurrences of this type should also be communicated to us via email at orders@pgiaccessories.com. Please give us specifics as to the style number of the product, the date you received it, the quantity at issue and your store's name and address and contact information for us to process.
 
    
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