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| About Our Policies and Minimums |
What is the policy for purchase minimums? |
There is a $300.00 minimum for new account opening and $75.00 minimum for all following reorders thereafter. A three piece minimum per item selected will still apply. You can, however, combine both Swoop and Nick & Nora products to qualify towards the minimum if they ship in the same delivery. |
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| About Your Order |
How do I place an order? |
Website ordering is the fastest method. If you are a first time customer you will need to click on the "Wholesale Sign Up" button located on the far left margin of this website to register. Once you have registered, you may browse and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders. Your email address is your login name each time you return.
Orders may also be called in Monday through Friday, 9am – 5pm, by Fax: 212-207-4948. The web site is the fastest and most accuarte method to place an order however. |
How long will my order take to ship? |
Most orders are processed in 24-48 hours from the time payment is received. Please allow 5-8 business days for an opening order to process and ship assuming it is not a busy shipping period. Established customer reorders can go out in as little as 3 days from payment receipt. |
What if I change my mind concerning my order? |
While your order is in the Shopping Cart you can make as many changes to your order as you wish. Once you have completed the checkout process your order cannot be changed. However, it may be possible to cancel your order provided the Order Status indicator still displays "Open".
To check the status of your order please follow these easy steps:
Click on the "My Account" tab located within the toolbar area of this website.
Click on the "View Your Orders" option to see the status of your order.
If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows:
Click on the order number that corresponds with the order you wish to cancel.
Click on the "Cancel Order" button.
That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail. You may then enter a new order. |
Why aren't some items I used to purchase offered any longer? |
We are always working to keep the line fresh by adding new prints and shapes while allowing some others to have a vacation. There are some prints that we try and keep as classics which are reordered for basic stock purposes. We try to offer reliable inventory levels whenever we can. |
What happens to items that are currently on backorder? |
We cancel all backorders unless you specifically ask that we send items not currently in our inventory at a later date. Some items might be coming in soon while others may not be scheduled for production for a longer duration. We will only accept backorders on items that will be arriving in the near future to your desired ship date. |
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| About Our Products |
Are all of the items shown on your website available? |
Our web site is a real time site where we constantly edit and remove or add items that have sold out or arrived that week. While it may be the case that a particular item may be extremely close to running out, it will stay up on the site until it does. |
How do I request a catalog? |
You can email us by choosing “contact us” on our web site, or at orders@pgiaccessories.com.
Monday through Friday, 9am – 5pm, by telephone: 212-207-4946 or Fax: 212-207-4948. Our free web site is identical to the information in our catalog. We will need to charge a nominal handling and postage fee to mail out a catalog to you so it is often better to use the site often. |
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| About Incorrect Shipments or Defective Product |
What if I receive product I did not order or I experience defective items in my order? |
We believe in product quality satisfaction and we will return, replace, credit or refund the cost of these infrequent occurrences once we are notified. All occurrences of this type should also be communicated to us via email at orders@pgiaccessories.com. Please give us specifics as to the style number of the product, the date you received it, the quantity at issue and your store's name and address and contact information for us to process. |
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