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| Below are some commonly asked questions |
 What exactly does the Flexoweb system provide to our business? |
- We provide all the necessary training to get your staff up and running with your new website. This includes how to use the website and the management console (application). It is from this console that you and your staff make changes to the website in real-time mode. The management console is provided through a web browser which allows any authorized user access from an Internet connected computer.
- We provide all hosting for your Flexoweb storefront. This service also includes our Microsoft certified technical service which keeps your website running in peak performance 24/7.
- We provide all future standard enhancements to our customers at no additional charge. Since the Flexoweb management console is delivered via a web browser you will always be running the latest version.
- We assist in helping you change DNS (domain name services) provided your registrar has a web interface.
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| I have a domain name; can I use it for my Flexoweb storefront? |
Yes, you will need to contact your current provider and have them create an "A" record to point your website URL to the Flexoweb servers. (e.g. www.yourname.com or store.yourname.com ) Our technical service team can assist you or perform this on your behalf.
Please note: Your domain name registration remains with your current registrar and you are responsible for all ongoing domain name registration/renewal fees. |
| I already have a URL domain name that I want to keep. What will Flexoweb use? |
You can use an existing domain name for your Flexoweb website. There are many options available to you. If you plan on using Flexoweb to support only your wholesale customers and you already have a website for consumers or information, then we can make the wholesale customer website something associated with your current URL name. |
| How quickly can my new Flexoweb website be put on-line? |
Once your signed contract and payment have been received we will create a temporary website. This will allow you to immediately begin entering your products, pricing, and uploading of any images. Once you choose a template, we complete your website generally within a few days. Many of our customers are online within the first week of signing their contract. |
| Can I use your service on a month by month basis? |
No, we only support yearly contracts for our Flexoweb customers. We do this for the following reason, being that much time and resources are utilized in creating your website and web presence. The cost of this service is built into our yearly contract which we feel is more important than just increasing our customer base. In other words we want you to renew after your first year and we are committed to providing your business with the best service and know-how to handle this task. Time is money and we only want to provide our expertise to customers willing to make a commitment as we are willing to do. We feel strongly that our customers are more like partners in that when we increase their sales and bottom line we are creating a synergy between out two organizations. |
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